Add additional works

Additional works can be added to a job. This allows you to create a 'mini estimate'. You can select whether the additional work links directly to the existing job (i.e you have found that more work needs to be done, but you do not have time to do it during this visit), or whether you would like to create a separate job (i.e the customer has asked you to install a new tap while you are fixing the hot water).

These are used when an engineer arrives on site, completes the job they were due to complete, but the customer/work address ask for other works.

The customer can accept straight away or you can book a diary event for a later date.

Watch a quick video showing you how to add additional works

Or read how to add additional works

  1. Click in the search bar and search for the customer/work address you want to add an additional works for and press Enter on your keyboard 

    (Or search for the job number, select it from the list and skip to step 4)



  2. You will then see a list of customers/work addresses that are related to your search

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  3. Click on the name of the customer/work address to open their account. In the section labelled On going work click View on the job you wish to view

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  4. You can now see all of the details related to that job, including its overview, diary events etc

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  5. Click Additional works at the top of the page. Click Add new additional work on the right hand side

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  6. You will see a page where you can add details to the additional works.

    You will see two large buttons at the top of the page. Here you can select whether the additional work links directly to the existing job (i.e you have found that more work needs to be done, but you do not have time to do it during this visit), or whether you would like to create a separate job (i.e the customer has asked you to install a new tap while you are fixing the hot water).

    Navigate using the tabs on the left hand side and fill in the forms as required. 

    Details:
    This is where you can type the description of the additional work. i.e Install new tap. There is a larger section for a more detailed description.

    Link to job: This will not create another job
    Create as new job: This will allow you to add a new job (linked to this one) and you can add diary events to this

    Please make sure you click Save to save these details

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    Price:
    This page allows you to set how you would like the price to be displayed. You can choose between: no breakdown, breakdown by category, full breakdown, or full breakdown by category

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    Invoice schedule:
    This page allows you to set when you would like payment of invoices. You can choose to take payment upfront, on completion, or your choice of how many months after completion, or you can split the payment.

    If you are splitting payment between these, you can type in the price for each section, or you can type a percentage (number followed by % sign e.g 25%) and the system will automatically calculate this and enter it in the box.

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    Send to customer:
    This page shows you the additional works as it will be sent/printed. It will show you a preview of the document. From here you can email, print, or print and post it. You can also attach terms and conditions.

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    Accept / Reject:
    This page allows you to select whether the customer has accepted/rejected the additional works. This will turn the additional works into a job.

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