SageOne error: Record has been marked as 'do not send'

If you mark a record as 'do not send' this means any record related to this will fail because Commusoft can't link it to the correct place.

To rectify any failed record/s you can mark the 'do not send' record as 'send':

  1. Go to Commusoft

  2. Click Settings > Company Settings > Accounting interface 

  3. You will see the accounting interface dashboard. Click the Records marked as do not send tab

  4. Find the record/s, select, then click Send records to accounting package


Or you can mark the failed records as 'do not send' and manually enter them into the accounting package:

  1. Go to Commusoft

  2. Click Settings > Company Settings > Accounting interface 

  3. You will see the accounting interface dashboard. Click View in the failed section

  4. Click on the tab relating to the failed record

  5. Select the failed record, click Mark as do not send in the top right of this page
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