Quickbooks desktop error: Payment has been rejected because it cannot find the related invoice

If you receive an error message telling you that a payment has failed, it may be because the invoice has been deleted in Quickbooks

Please check that the invoice is definitely not in Quickbooks.

Then:

  1. Go to Commusoft

  2. Click Settings > Company Settings > Accounting interface 

  3. You will see the accounting interface dashboard. Click View in the failed section

  4. Click on the Invoices tab

  5. Select the failed record, click Re-send records in the top right of this page

  6. You will need to manually adjust Quickbooks accordingly
 

 

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